Common Issues

Startup Issues

Update Nvidia Drivers

Outdated or incompatible Nvidia drivers can lead to issues, ensure that drivers are up-to-date:

Steps to Update Nvidia Drivers

1. Visit the Nvidia website and enter your GPU details.

2. Download and install the latest driver package.

3. Reboot the system after installation.

Install Missing Redistributables

If the application fails to start or displays missing DLL errors, this is often due to missing Visual C++ Redistributables. The Igloo Core Engine Installer should install these automatically. The following are required

• Visual C++ 2015-2022 Redistributables (x86 and x64)

• Visual C++ 2013 (x86 and x64)

• Visual C++ 2010 (x86 and x64)

Steps to Install Redistributables:

1. Download Redistributables: Download the appropriate version from the official Microsoft Download Center.

2. Install Both x86 and x64 Versions: Install both the 32-bit (x86) and 64-bit (x64) versions to ensure compatibility with different components.

3. Reboot the System after the installation is complete.

Blank WebViews

If WebViews appear blank or Canvas layers don't load correctly, this could be a GPU configuration issue in systems with dual GPUs

Laptops with Intel + Nvidia GPUs

Steps to Correct GPU Settings:

1. Open Nvidia Control Panel: Right-click on the desktop and select "Nvidia Control Panel."

2. Manage 3D Settings: Go to "Manage 3D settings" > "Program Settings."

3. Select Igloo Core Engine Executable: Find or add the Igloo Core Engine executable to the list.

4. Preferred Graphics Processor: Set the preferred graphics processor to High-performance Nvidia GPU.

5. OpenGL Rendering GPU: Ensure the primary GPU is selected for OpenGL rendering.

6. Connect the Console to Primary GPU: Make sure the console display is connected to the primary GPU to avoid rendering issues.

Machines with Dual Nvidia GPU’s

• Verify GPU Settings for Igloo Core Engine: Ensure that the GPU assigned to the Igloo Core Engine profile in the Nvidia Control Panel matches the GPU selected in Windows Graphics settings. Mismatched GPU settings can cause rendering issues, such as the OpenGL and DirectX contexts being created on different GPUs, which can lead to blank WebViews.

• Set GPU Preference to Auto-Select: In the Nvidia Control Panel, set the GPU preference for Igloo Core Engine to "Auto-select." This will ensure that the GPU connected to the primary display is used for creating the OpenGL context. If Windows Graphics settings are using default settings (no custom profile), this configuration should resolve any rendering issues.

• Manual GPU Assignment: If you prefer to manually assign a specific GPU for the Igloo Core Engine in the Nvidia Control Panel, ensure that Windows Graphics settings also use the same GPU. Both OpenGL and DirectX contexts must be created on the same GPU to prevent rendering issues.