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The Igloo Core Engine application provides a simple update process to ensure that users can easily transition to the latest version. This documentation outlines the steps to follow to check for updates and access the installers for both Igloo Core Engine and Igloo Control Panel from within the application.

Igloo Core Engine

How to Upgrade to the Latest Version

Please note that an active internet connection is required for the update process to work correctly.

Step 1: Launch the Igloo Core Engine Application

  • Open the Igloo Core Engine application on your Windows computer.

Step 2: Navigate to the Help Menu

  • Once the Igloo Core Engine application is open, locate the menu bar at the top of the screen.

  • Click on the "Help" option in the menu bar.

Step 3: Access the Update Check Option

  • From the Help menu, a dropdown list will appear.

  • Look for and click on the "Check for Updates" option.

Step 4: Check for Updates

  • After selecting "Check for Updates," the application will connect to the internet and initiate the update check process.

  • Wait for a moment as the application verifies if any updates are available.

Step 5: Download the Update

  • If an update is found, a download button will appear, indicating the availability of update

  • Click on the "Download" to begin the process.

  • The update will start downloading using your default internet browser.

  • You should now close the Igloo Core Engine application.

Step 6: Install the Update and follow the On-Screen Instructions

  • Run the installer you downloaded in the previous step

  • During the installation process, follow the on-screen instructions provided by Installer. It is recommended to leave the “Backup existing settings and files“ selected. This will create a full backup of Igloo Core Engine data prior to upgrading, the backup will be saved to C:\ProgramData\Igloo Vision\IglooCoreEngine\archivedData within a timestamped folder.

Backups can use a significant amount of storage space.

Step 7: Open Igloo Core Engine

  • Start the Igloo Core Engine application as normal

Congratulations! You have successfully updated Igloo Core Engine.

If you encounter any issues or have further questions regarding the update process, please refer to our technical support team for assistance.

How to Restore a Backup from a previous Igloo Core Engine Version

Step 1: Close the Igloo Core Engine Application

Ensure the Igloo Core Engine is completely closed before proceeding.

Step 2: Locate Backup Data

  • During installation, backups may be created and stored in the following directory: C:\ProgramData\Igloo Vision\IglooCoreEngine\archivedData.

  • Inside, you'll find timestamped folders for each backup. To restore a backup, copy the contents of the desired backup folder to:
    C:\ProgramData\Igloo Vision\IglooCoreEngine.

Step 3: Identify the Igloo Core Engine Version for the Backup

  • Navigate to the backup folder and locate the most recent log file, typically found at:
    C:\ProgramData\Igloo Vision\IglooCoreEngine\archivedData\[YOUR_BACKUP]\logs.

  • Open the log file, and at the top, look for an entry like this:
    [notice ] [Main]: [240814 220153] App version: 1.3.1.240514-6.

    The version number you need to install is indicated by the "App version" entry. In this example, the required version is 1.3.1.

Step 4: Install the Required Igloo Core Engine Version

  • Download and install the Igloo Core Engine version identified in Step 3.

Step 5: Reopen Igloo Core Engine

  • Once installation is complete, reopen the Igloo Core Engine to verify that the restoration is successful.

ICE Control Panel

In addition to the Igloo Core Engine application, we also provide the Igloo Control Panel, a cross-platform companion app that enhances the functionality of Igloo Core Engine.

Step 1: Launch the Igloo Core Engine Application

  • Open the Igloo Core Engine application on your computer.

Step 2: Navigate to the Help Menu

  • Once the Igloo Core Engine application is open, locate the menu bar at the top of the screen.

  • Click on the "Help" option in the menu bar.

Step 3: Access the Get Control Panel Option

  • From the Help menu, a dropdown list will appear.

  • Look for and click on the "Get Control Panel" option.

Step 4: Open the Download Page

  • Upon selecting "Get Control Panel," a webpage will open in your default web browser.

  • The webpage will provide download links for the various platforms, including Windows, macOS, and iOS.

Step 5: Choose the Appropriate Download Link

  • On the download page, identify the download link that corresponds to your operating system.

  • Click on the link associated with your platform to initiate the download of the Igloo Control Panel installer.

Step 6: Run the Installer

Ensure ICE control panel is installed on the correct device, this may not be the Igloo Media Player

  • Once the download completes, locate the downloaded file on your computer.

  • Double-click on the installer file to run it.

  • Follow the on-screen instructions to install the Igloo Control Panel on your system.

Step 7: Launch the Igloo Control Panel

  • After the installation is complete, locate and open the Igloo Control Panel application on your computer.

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