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If the wrong GPU is selected then this will result in errors such as blank WebView layers and the ICE Igloo Core Engine Canvas spout sender, enabled by the CanvasShare feature, not being created. |
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For best performance, use the 3D App - Video Editing profile.
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Common Startup Issues
Update Nvidia Drivers
Outdated or incompatible Nvidia drivers can lead to issues, ensure that drivers are up-to-date:
Steps to Update Nvidia Drivers
Visit the Nvidia website and enter your GPU details.
Download and install the latest driver package.
Reboot the system after installation.
Install Missing Redistributables
If the application fails to start or displays missing DLL errors, this is often due to missing Visual C++ Redistributables. The Igloo Core Engine Installer should install these automatically. The following are required
Visual C++ 2015-2022 Redistributables (x86 and x64)
Visual C++ 2013 (x86 and x64)
Visual C++ 2010 (x86 and x64)
Steps to Install Redistributables:
Download Redistributables: Download the appropriate version from the official Microsoft Download Center.
Install Both x86 and x64 Versions: Install both the 32-bit (x86) and 64-bit (x64) versions to ensure compatibility with different components.
Reboot the System after the installation is complete.
Resolve Blank WebViews
If WebViews appear blank or Canvas layers don't load correctly, this could be a GPU configuration issue in systems with dual GPUs (e.g., laptops with Intel + Nvidia GPUs).
Steps to Correct GPU Settings:
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Open Nvidia Control Panel: Right-click on the desktop and select "Nvidia Control Panel."
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Manage 3D Settings: Go to "Manage 3D settings" > "Program Settings."
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Select Igloo Core Engine Executable: Find or add the Igloo Core Engine executable to the list.
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Preferred Graphics Processor: Set the preferred graphics processor to High-performance Nvidia GPU.
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OpenGL Rendering GPU: Ensure the primary GPU is selected for OpenGL rendering.
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