Upgrade Process

The Igloo Core Engine application provides a seamless update process to ensure that users can easily transition to the latest version. This documentation outlines the steps to follow to check for updates and access the installers for both Igloo Core Engine and Igloo Control Panel from within the application.

Igloo Core Engine

Please note that an active internet connection is required for the update process to work correctly.

Step 1: Launch the Igloo Core Engine Application

• Open the Igloo Core Engine application on your Windows computer.

Step 2: Navigate to the Help Menu

• Once the Igloo Core Engine application is open, locate the menu bar at the top of the screen.

• Click on the "Help" option in the menu bar.

Step 3: Access the Update Check Option

• From the Help menu, a dropdown list will appear.

• Look for and click on the "Check for Updates" option.

Step 4: Check for Updates

• After selecting "Check for Updates," the application will connect to the internet and initiate the update check process.

• Wait for a moment as the application verifies if any updates are available.

Step 5: Download the Update

• If an update is found, a download button will appear, indicating the availability of update

• Click on the "Download" to begin the process.

• The update will start downloading using your default internet browser.

• You should now closing the Igloo Core Engine application.

Step 6: Install the Update and follow the On-Screen Instructions

• Run the installer you downloaded in the previous step

• During the installation process, follow the on-screen instructions provided by the Igloo Core Engine application.

• It is recommended to leave the “Backup existing settings and files“ selected. This will create a full backup of Igloo Core Engine data prior to upgrading, the backup will be saved to C:\ProgramData\Igloo Vision\IglooCoreEngine\archivedData within a timestamped folder.

Step 6: Open Igloo Core Engine

• Start the Igloo Core Engine application as normal

Congratulations! You have successfully updated Igloo Core Engine.

If you encounter any issues or have further questions regarding the update process, please refer to our technical support team for assistance.

ICE Control Panel

In addition to the Igloo Core Engine application, we also provide the Igloo Control Panel, a cross-platform companion app that enhances the functionality of Igloo Core Engine.

Step 1: Launch the Igloo Core Engine Application

• Open the Igloo Core Engine application on your computer.

Step 2: Navigate to the Help Menu

• Once the Igloo Core Engine application is open, locate the menu bar at the top of the screen.

• Click on the "Help" option in the menu bar.

Step 3: Access the Get Control Panel Option

• From the Help menu, a dropdown list will appear.

• Look for and click on the "Get Control Panel" option.

Step 4: Open the Download Page

• Upon selecting "Get Control Panel," a webpage will open in your default web browser.

• The webpage will provide download links for the various platforms, including Windows, macOS, and iOS.

Step 5: Choose the Appropriate Download Link

• On the download page, identify the download link that corresponds to your operating system.

• Click on the link associated with your platform to initiate the download of the Igloo Control Panel installer.

Step 6: Run the Installer

• Once the download completes, locate the downloaded file on your computer.

• Double-click on the installer file to run it.

• Follow the on-screen instructions to install the Igloo Control Panel on your system.

Step 7: Launch the Igloo Control Panel

• After the installation is complete, locate and open the Igloo Control Panel application on your computer.