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TCP 80 Outbound
TCP 443 Outbound
TCP 8200 Outbound
Windows RDP
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/MSTSC/Quick Assist
Windows Remote desktop connection is a tool that can allow Igloo staff to install software updates, however doesn’t grant the ability to remotely assist users - Windows RDP creates a new session, unlike other comparable tools. Using this should be avoided where possible.
MS Quick Assist, conversley, allows for a solicited connection to the users current session and can be effectively used for remote support over the internet.
Raising a Support Request
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