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TCP/UDP 5938 Outbound (Primary)
TCP 443 Outbound (Failover 1)
TCP 80 Outbound (Failover 2)
It’s also possible for Igloo to use TeamViewer to support when TeamViewer is set in LAN only mode should Igloo support have access to a VPN/relevant firewall connection.
LogMeIn GoToMyPC
GoToMyPC is not the preferred method of remote support, though can be used if required. We have no quick access system as with TeamViewer, so response times may be affected. The following network ports will be required for external support to connect to the system:
TCP 80 Outbound
TCP 443 Outbound
TCP 8200 Outbound
Windows RDP:
Windows Remote desktop connection is a tool that can allow Igloo staff to install software updates, however doesn’t grant the ability to remotely assist users - Windows RDP creates a new session, unlike other comparable tools. Using this should be avoided where possible.
Raising a Support Request
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